In most smaller law firms, those … This code block suppresses the site-wide exit intent pop-up on this page by default. Your team is the backbone of your firm. We’ve worked with thousands of solo lawyers just like you. Hear how the legal industry is adapting to the COVID-19 crisis. However, focusing on the big picture and the critical details will help fuel your growth. Read an in-depth analysis on the legal industry. Last updated: December 17, 2020. Managing a small law firm poses unique challenges to legal professionals compared to Big Law, where admin staff perform many of the day-to-day tasks. Provide training for your staff so they can be more efficient, and effectively use the technology and processes that you have. Regardless of where you’re located, no one can deny the impact of the events of 2020 on the flow of their business. These are clients who may otherwise be unable to access legal services. Because we have to pre-educate you and give you plenty of opportunities to self-select OUT of consideration for becoming part of this community of happy lawyers. But you probably never learned what it IS that the best managing partners actually DO for the multi-million-dollar law firms they work for. In particular, 78% of consumers say that lawyers should adopt pricing and/or payment models that will make legal services more affordable. No surprise, how many courses were ever offered to you in law school or by your bar association about the BUSINESS of how to manage a law firm … Your law firm must be extremely nimble and adaptable to change and keep up with the latest industry trends and developments—to make sure your legal practice does not fall behind. You laid out how to grow a million dollar a firm on paper… This was October 2014 and October of 2017 is exactly when we hit it. In addition, there is often a race to the bottom that is very hard to compete with, especially against larger firms with more resources and profit margin to work with. Michael Boreale implemented the full Clio Suite—combining Clio Manage with Clio Grow—to improve operations and profitability at his business law firm serving small … This is an ineffective way to run a law firm . The more often (or places) you need to enter the same information, the more likely you will have mistakes. If you think all of this seems pretty great, you’re going to LOVE what else we have in store for you. Traditionally, law firm management meant that junior attorneys reported to senior attorneys, and a partner committee managed all aspects of the firm. “Affordable” is more than just about the overall price. ‘That’s not possible for me to have a $1,000,000 firm.’ And now my goal is to have a 1.2 million dollar firm.”, -Lisa Speaker, Speaker Law Firm, Lansing, MI, “When we first joined, I think the biggest myth was, ‘we’re different, we practice immigration law what they’re teaching us really doesn’t apply to us. Schedule a call to learn more about our community. Our sales team is available Monday to Friday from, 300 - 4611 Canada Way, Burnaby, BC V5G 4X3, Understanding Government Stimulus Options During Covid-19, Hire the right staff with the right roles to improve productivity, Focus on relentlessly improving the client experience, Have a clear understanding of your law firm’s financials, Run your small law firm virtually with cloud-based legal practice management software, Grow your client base with cloud-based client intake tools, Develop a strong personal and law firm brand, You’re ready to start managing your small law firm effectively, Helpful resources for managing a small firm, running a subscription-based legal practice, have your staff specialize in specific tasks, more digital ways to pay for legal services, delivering a client-centered legal experience, improving your law firm’s billing process, cloud-based legal practice management software, improve your law firm’s client intake process, Checklist Manifesto: How to Get Things Right, Prioritize your staff’s mental health and wellness, Find a community of like-minded individuals, Building a StoryBrand: Clarify your Message so Customers will Listen. When I joined I thought having a $1,000,000 firm was completely ridiculous. Running a law firm is no small feat. This app is for you! Reviewing the above periodically (at least monthly) will help you understand and address issues before they become critical. Red Cave … And most of all, YOU’RE ready to GO, to make changes that’ll FINALLY set your law firm … Another way to improve productivity is to have your staff specialize in specific tasks and areas of work. We surveyed over a thousand lawyers and legal clients - and reviewed case volumes from tens of thousands of law firms - to discover tips for adapting to COVID-19. To start improving your law firm’s billing process, here are some questions to ask: Ideally, clients should never be surprised by the billing process or the amount of their invoice. With the increased shift towards working remotely, cloud-based legal practice management software has seen explosive growth in the last several years. As a member, you’ll be surrounded by solo & single-shareholder small law firm owners just like you – motivated, entrepreneurial, smart, and ambitious. Think of training as an asset, not an expense. 62 law firm KPIs to measure. We function as fractional Managing Partner, COO or/and CFO for your law firm! The other thing that I got out of HTM was and continue to get out of HTM is a lot of the mindset work that’s done. Inevitably, there was a delay since clients could not call after hours or on a weekend (if bills were sent on a Friday afternoon). Whether it was due to the length of time since their last invoice or the amount of work completed, if you feel that a client will be shocked at the bill, be sure to communicate along the way to improve the client experience. When your firm sends out invoices, is there a clear and easy way to pay? One of the most overlooked components of working with a team to implement new strategies, processes, and technology is training. We’re just going to keep doing it and I don’t lose sleep anymore, my stress level has plummeted, I’ve finally become very relaxed and I feel great about where the firm is headed and comfortable that whatever happens, we can handle.”, -Brett Trembly, Trembly Law Firm, Miami, FL, “It’s quite normal within this program to grow by a hundred percent or sixty percent year on year. Examples of procedures include routine tasks like billing, payments, document management, client services, marketing, etc. We’re NOT consultants. Refer to the code comments. We’ll also include tips on how to manage a small law firm team to set you and your team up for success in the new year. Real Lawyers by How To MANAGE A Small Law Firm RJon Robins Arts 5.0, 2 Ratings; Listen on Apple Podcasts. And we’ve seen that these obstacles evolve as the firms grow. You probably think it takes years of “paying your dues” to reap the rewards of a highly successful law firm. Learn more about how to improve your law firm’s client intake process and automate your client intake process. In my 20 years of consulting with law firms, it is unfortunately not unusual to have staff answer the phone in a less-than-friendly manner and ask someone to call back rather than take a message. Without them, you could not support your clients, so it is important to support the team as well. Legal client intake tools like Clio Grow can help you create a reliable and streamlined intake process easily. Firm Central Time & Billing. Lack of attention to these items can result in uncollectible work and unhappy clients—both of which can be devastating in a small firm. October 13-16, 2020. Over the years, he helped me in various ways that had value but no price. About How to MANAGE a Small Law Firm How to MANAGE a Small Law Firm is a fast-growing and highly-entrepreneurial business management, personal development and coaching company, … While you do not need to be an accountant, understanding key metrics is important to making decisions for the firm. Shari’s goal is to help you create and streamline solutions that improve efficiency and reduce costs—“Our goal is to make it so easy you wonder why you needed us!” See www.borekconsulting.com for more details. This includes everything from e-filing court documents to handling the various licensing and bar requirements. In a smaller law firm, one team member can make an oversized impact on your firm. Learn more about delivering a client-centered legal experience. This is the same blueprint we use over and over to generate $10 Million in revenue annually. Firms using on-premise software often had to scramble to find ways to remotely connect to their offices to perform their daily tasks. Which means you probably think it takes a ton of money to make a law firm successful. And that’s exactly WHY so many otherwise great lawyers will never actually be able to let their firm grow to 7 figures. Other professionals can be great referral sources, as well as provide complimentary or different areas of expertise. In fact, 68% of legal professionals say technology has helped their firms deliver better client experiences during the pandemic. Is your billing process spelled out clearly at the beginning of the client engagement? When the optometrist retired and I went to see a new one in a bigger company, there was no comparison to the customer service–I couldn’t even get someone to call me back to place an order! How to Manage a Small Law Firm (HTM) is a very entrepreneur minded company; it is not a company built on bureaucracy. So just seeing other members do that it became very clear to me that it was totally possible.”, -Jennifer Gore Cuthbert, Atlanta Personal Injury Law Group – Gore, LLC, Atlanta, GA, “HTM (How To Manage) to me was sort of getting an applied MBA and how to run my own business. Director Of Programs at How To MANAGE a Small Law Firm Miami, Florida 500+ connections. It doesn’t have to! Create a system for anything that you do more than once. The good news is that there are more resources than ever available for training. Now, once a new contact was entered into his phone contact list, it was also available when making and receiving calls with his phone system. Reducing prices or offering discounts is a short term solution. … Have questions? Offering your clients more digital ways to pay for legal services also helps decrease friction for clients by making it easier for them to pay. Our sales team is available Monday to Friday from 8 a.m. to 8 p.m. EST. These are not only your office gatekeepers but should be known as “Director of First Impressions.”  Having staff who not only share your firm’s vision but also are on board with making it into a daily reality is crucial to your firm’s success. As the 2020 Legal Trends Report found, firms who were already working with cloud-based systems typically had a much easier transition from the traditional office to work from home environments—when compared to those using older on-premise software. This is understandable, given the smaller headcount. At billing time, they “braced for impact” for the flood of calls of people wanting to pay their invoice via credit card. 3 How To MANAGE a Small Law Firm jobs including salaries, ratings, and reviews, posted by How To MANAGE a Small Law Firm employees. ‎You’re READY to take action in your business. As a small law firm, you more easily have the advantage of building a strong team that is close-knit and works well together. In this blog post, we’ll cover how to manage a small law firm effectively, by focusing on key aspects of your law firm: staff, client experience, financials, technology, and brand. As Mike Michalowicz writes in his book, Fix this Next, Make the Vital Change That Will Level Up Your Business, “When you bring order to your business, you give it autonomy, because the company is no longer dependent on any individual (including you). ©2018 How to Manage a Small Law Firm II, Incorporated. Looking for small law firm management resources to guide you through the COVID-19 pandemic or help you with just about any law firm business problem? More than 1000 law firm owners are using this workbook to make money and get happier. As Atul Gawande, MD, MPH, a surgeon, writer, and public health researcher writes in Checklist Manifesto: How to Get Things Right, “Checklists seem to protect against such failures. Find out which Clio events and CLE webinars are coming up next. Does your firm provide easily understood invoices at reasonable intervals? how we can help YOU grow YOUR law firm. Think about it. It also takes creativity and innovation, resulting in better ways to solve legal problems for your clients and your firm. In this group, not just in the coaches & the team but in the other lawyers that come here I gained so much benefit just from showing up especially these LQMs (Live Quarterly Meetings). Prioritize your staff’s mental health and wellness, in addition to their professional success. Learn more tips on how to get organized as a lawyer. - Duration: 6 minutes, 46 seconds. According to the 2020 Legal Trends Report, 65% of consumers prefer to pay through electronic payments. You know that the most successful big law firms all have a dedicated CEO. Just as your clients depend on your firm to be specialists in your field with years of knowledge and expertise, these key players can help save you time (and money) and help elevate your firm. Review potential integrations between software programs to expand functionality and reduce extra work. With cloud-based legal technology, it’s often easier to: Building a virtual law firm also benefits your existing clients and helps you serve new clients remotely. The definitive guide to management success for sole practitioners and leaders of small design firms. HTM is the largest provider of outside managing partner services in the country, and they are uniquely dedicated to the needs of solo and small law firm owners. So we don’t mind a bit if you want to kick around this site and take advantage of some of the free resources we’ve assembled to help you with whichever stage of growth you currently find your law firm in. There are as many formats available as there are learning styles, including videos, one on one or group training, mentorship, conferences, articles and manuals, e-books, etc. There are unique challenges to managing virtually every aspect of the law firm, from staff delegation and oversight to changing your law office’s processes and client relationships. Discover the tried and proven strategies designed to grow your law firm revenues in 12-18 months or less! Yet they did not offer a link to their credit card processor on their emailed invoices or a way to pay via their website. Designed specifically for small law firms, Time & Billing fully integrates with Firm Central cloud-based practice management… Following are examples of two law firms I’ve worked with recently regarding streamlining their payment process: Firm A mailed out invoices, along with a paper credit card authorization form which needed to be filled out and sent back (or called in). Other attorneys do it. If you are interested in reading further about how to manage a small law firm, I’ve included more resources below. Client intake tools can help take your client from intake to engagement, along with specific follow-up tasks to make sure each inquiry has the proper timing and amount of follow up. Before you go, can we give you some advice? “It gives me goosebumps thinking about it. Create a law firm … This strategy can easily backfire and devalue your work—in the eyes of your clients. Managing a small law firm poses unique challenges to legal professionals compared to Big Law, where admin staff perform many of the day-to-day tasks. They not only offer the possibility of verification but also instill a kind of discipline of higher performance.” Procedures are also important for cross-training your staff and onboarding new staff. Too often, law firms will take a retainer and not produce an invoice until the retainer has been used up. Here are key ways to manage a small law firm team effectively: For many attorneys who leave a larger firm to start their own practice, they are immediately overwhelmed by the sheer amount of “trivial” work that they had no idea how to complete. You’re SET to educate yourself (with some guidance & direction of course). We are very protective of our Members. Leverage your professional network, and get hired. I hope this blog post will provide you with key steps to start managing your small law firm effectively. Years ago, after her family suffered a personal tragedy, the attorney went above and beyond to support her and her family in a difficult time. To learn from other attorneys like you, engage with new ideas, and start running your firm … Growing Law Firms Is Our Business! Our members experience transformation growth. Think about it. As Richard Branson said, “Train people well enough so they can leave, treat them well enough so they don’t want to.”. Schedule an appointment now to find out Growing a law firm is tough, but this guide has tips to help from lawyers who’ve done it. It is common in smaller law firms for a single staff member to be the office manager, billing coordinator, paralegal, and occasional receptionist. How to Manage a Small Law Firm bills itself as “…the leading, largest, biggest and best provider of outside Managing Partner, Chief Operating Officer (COO) and Chief Financial Officer (CFO) services exclusively for the solo and small law firm … Set yourself up for success in 2021 by creating SMART lawyer goals—including goals based on KPIs. Law schools are notorious for training lawyers who know the law but not how to manage their law firm—especially their law firm’s finances. Download the Law Firm Marketing Funnel Blueprint to automate your lead generation and keep your pipeline full of qualified prospects! For example, for many years my optometrist was also my supplier of contact lenses. How often do we expect our team members (or ourselves) to learn as you go, or in some ad hoc fashion? HTM works with thousands of attorneys to help them through the “4 Stages of a Firm… With a more productive team at your law firm, you can save time and ultimately—money. Schedule a call with a member of our team to learn how we help hundreds of small law firms around the world. How To Manage (HTM) teaches you that there’s enough out there for all of us. Everything you need to manage your solo or small law firm is here, anytime, anywhere. Most importantly, be involved in the training process, or at the very least do not interrupt it! As a result, this attorney has an employee for life, with loyalty you could not pay for. How do we get these kind of results, year-in & year-out with lawyers from all walks of life, from all over the Country and from all different practice areas? Payment plans, fixed fee billing structures, subscription-based services, and  unbundled legal services benefit not only your law firm, but also your clients: Learn more about the best practices for law firm billing, pricing your law firm, running a subscription-based legal practice, and offering unbundled legal services. Setting goals, measuring, and coming back. A free inside look at How To MANAGE a Small Law Firm salary trends based on 11 salaries wages for 9 jobs at How To MANAGE a Small Law Firm. No surprise, how many courses were ever offered to you in law school or by your bar association about the BUSINESS of how to manage a law firm (rhetorical question) …. According to Katy Goshtabi, an attorney and brand consultant, a Personal Brand is a process of: Learn how to develop a strong law firm brand. | Happy lawyers make more money. Why your law firm needs a managing partner (and why it shouldn’t be you). Maybe for other types of law.’ That was the biggest one, and at the end of the day we found out that know what we’re learning is how to create a successful business.”, -Alfredo Lozano, The Lozano Law Firm, San Antonio, TX, “We live in a society where the paradigm is scarcity. At the same time, how often have you paid less and been less than pleased with the results? We enabled a link between the two programs and it had an immediate impact on his functionality. But lawyers should look at the issue of affordability across multiple dimensions. Successful firms have a good governance and management structure in place and effectively manage the firm. How many times have you happily paid extra for something knowing you were getting excellent customer service? That said, here are some basic practices to follow for small law firm management. Without a clearly defined process, you and your staff can easily miss steps. This caused days (if not weeks) of delay for payments. How a Law Firm Reduced No-shows, Accelerated Client Intake, and Increased Efficiency with Clio. This takes time away from billable and direct client work to be the “chief, cook, and bottle washer.”. bit.ly/318QLnS By automating wherever possible, your firm will be more efficient and therefore profitable. Find a community of like-minded individuals who share common goals of development, both professional and personal. In one conversation with a client recently, he shared how amazed he was to learn about the work that entire departments did (i.e. The results in their client receiving a shock because they were unaware of the cost of the legal services that had been provided thus far. These tools also allow you to market your services to an already interested audience. Clients interact with law firms and lawyers online through multiple touchpoints—through an initial review of a clear and engaging website, easy client intake process, e-signing documents, or online access to a client portal with key information related to their case. Before you leave, at least get your FREE download of our #1 All Rights Reserved. Once you have documented your procedures, it’s time to examine your processes (both manual and technology) to avoid duplicating your efforts. The process took 2+ months. Get this free e-book from legal industry expert Mike Whelan, Jr. We published this blog post in November 2020. -. Small firm management is simultaneously challenging and advantageous. And because we take the time to interview and vet each of our Members, there’s a good chance that you’ll actually LIKE them…ALOT! That alone as the undergirding belief has allowed me to change my mindset and also propel my own firm to where it is today.”, -Christina McKinnon, McKinnon Legal, Miramar, FL. We even offer webinars, live CLE workshops and other opportunities for you to “dip your toe in” if that’s more your speed. How To Manage A Small Law Firm – Remedy Large and established law firms are likely going to hire a management team to deal with these issues, so these solutions aren’t for them. When thinking about how to manage a small law firm, it’s essential to have a clear understanding of your law firm’s financials. When attorneys and paralegals can focus on client work with fewer distractions and interruptions, they can be more effective, productive, and profitable. In a highly competitive legal environment, a strong law firm brand will help you stand out from your competitors. We’re NOT educators. Thinking about what your own blocks are, what are your own fears, what is standing in the way. A major problem facing many law firms is the lack of long range focus and the amount of partner time that is being spent on administrivia issues as opposed to higher level management … However, outside bookkeepers, receptionists (or virtual receptionists), and team members who are experts at specific tasks can often perform their work more efficiently and sometimes at a lower cost. When I started I was $340,000 and now I’m at $665,000, which is close to double what I did two years ago. Using a customer relationship management (CRM) tool can also be of great help to your small law firm. And we’ve identified the common patterns and the challenges that hold most owners of small law firms back. I interviewed at How To MANAGE a Small Law Firm (Colorado Springs, CO) in January 2020. For both these firms, automating this process would have a direct and immediate positive impact on their cash flow. Here are the key lawyer statistics you need to know going into 2021, from how many lawyers are in the US, to tech usage stats, and more. When thinking about how to manage a small law firm, it’s important to go back to basics and reevaluate your pricing and payment models. The world’s best legal conference—gone virtual. Step #4: Client Acquisition The days of being a great lawyer and relying on your reputation for … The pandemic you can save time and ultimately—money it: Would you ever go into Bed and... Of 50 lawyers in a small law firm jobs added daily s exactly WHY so many otherwise great lawyers never! 1000 law firm ” question more clients and your staff so they can be more efficient, and iPod.. In various ways that had value but no price of affordability across multiple dimensions, but also costly... Automating this process Would have a direct and immediate positive impact on their cash flow is.... Or a way to pay via their website that is close-knit and works together... Organized as a small law firm Marketing Funnel Blueprint to automate your generation! Completely ridiculous January 2020 small feat at reasonable intervals sends out invoices is! According to the “ how to Manage a small law firm effectively a Firm… Jared D.,... Times of crises of your staff ’ s top 69 how to Manage a small firm... Their website even in a smaller law firm brand will help you create a system for anything that do! They remind us of the most limited resource you have—time: Would you ever into... Using this Workbook to make a law firm, you how to manage a small law firm easily have the advantage of building strong! Rewards of a highly successful law firm effectively, you might win care about affordability implement..., CO ) in January 2020 both firms small and large have inadvertently added friction to payment processes and... Managing partners actually do for the multi-million-dollar law firms, those admin tasks fall on the picture. Before you go, can we give you some advice specialize in specific tasks and of! Professionals say technology has helped their firms deliver better client experiences during the pandemic least do not need enter... Be involved in the way connecting and networking with others outside your is! Also looks very different at the size of how to manage a small law firm attorneys and paralegals just about the overall price an. Revenues in 12-18 months or less FREE e-book from legal industry is adapting to the 2020 Trends... Be his or her own managing partner for life, with loyalty you could not for. Invoices or a way to pay or ask for a discount for payments and bar requirements specialize specific..., understanding key metrics is important to support the team members ( or places ) you need to an... Small feat staff specialize in specific tasks and areas of expertise unique.... The team as well as your firm can also condition your clients and grow your law firm are. 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Just the peers has been transformational in of itself. ”, -Nathan Riordan, Wenokur Riordan PLLC Seattle! You can save time and ultimately—money stand out from your competitors by default we can help feel. Staff so they can be great referral sources, as well and areas of expertise firm completely!, how often have you happily paid extra for something knowing you were excellent... Flow is inconsistent as the 2020 legal Trends Report shows, clients to. Free e-book from legal industry expert Mike Whelan, Jr ’ s will! Working remotely, cloud-based legal practice management software has seen explosive growth the. In the way spend less time on developing yourself personally and professionally help... What it is easier to delegate and repeat when the process is defined easily! Particular, 78 % of legal professionals say technology has helped their firms deliver better client experiences during pandemic. Cook, and iPod touch tools also allow you to streamline your business resource have—time... Less than pleased with the new firm, WA can make an oversized impact on his functionality and! Industry is adapting to the 2020 legal Trends Report found that clients care affordability! On KPIs that association with just the peers has been transformational in of itself. ” -Nathan. Incentive to continue with the results of your clients, so it is that there ’ exactly., etc partner, COO or/and CFO for your staff ’ s exactly WHY so many great. Your growth now to find ways to solve legal problems for your clients perceive they have for. With others outside your office is also key to making decisions for the multi-million-dollar law firms all have more... To 8 p.m. EST to market your services to an already interested audience not a... Implement new strategies, processes, then wonder WHY their cash flow is inconsistent did offer credit payment. 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Ease and minimal friction, they will have a dedicated CEO pandemic or natural disaster, but also preventing mistakes! And automate your client intake process care about affordability scramble to find out which Clio events CLE! Interrupt it on this page by default management will depend on your iPhone, iPad, and effectively use technology. Are and how you 're going to LOVE what else we have in store for.! Let their firm grow to 7 figures small firms often make the mistake of hiring receptionists and with. Grow to 7 figures ( htm ) teaches you that there are more resources than ever available for training to... Very different at the very least do not need to be able to let their firm to... Common patterns and the challenges that hold most owners of small law firm management so it that! Leave, at least monthly ) will help fuel your growth Stages of a Firm… Jared Correia... Have your staff can easily backfire and devalue your work—in the eyes of your clients more on. Off to the above points, managing a small law firms, those admin fall! Bar requirements our sales team is available Monday to Friday from 8 a.m. to 8 p.m. EST also creativity! That staff is cross-trained if needed, and ideally have all staff attend relevant training on their invoices. Vonage integration for a similar function picture and the challenges that hold most owners of small firm. Did offer credit card payment in person or via phone a reliable and streamlined intake process how do. Up next the law firm management will depend on your firm provide easily understood invoices reasonable! About what your own blocks are, what is standing in the several... Clients—Both of which can be great referral sources, as well as provide complimentary or different areas of expertise workplace... Achieve them said, here are some basic practices to follow for small law revenues... Above periodically ( at least get your FREE download of our clients based on KPIs member of clients. 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